Looking for mentorship in IT ?

Stop looking elsewhere. Start reading here

Why ? Because experience is knowledge

Welcome to Phenomlab

After over 25 years in IT Operations Management, I certainly know my way around. I’ve chosen to write about my experience in this arena in the hope that it will encourage those looking to gain entry into this field to step forward and ask for advice. I’ve spent years mentoring teams or individuals in the technology field, and in doing so, formed alliances and forged relationships along the way.

I started my career in Information Technology at the bottom and worked my way up from there. It’s not been an easy ride, but I’ve amassed a wealth of knowledge over this time, and it really should be tapped. Now that I have reached a plateau in my career, I decided to start work on this site which will eventually become a hub that documents this experience – both in the form of knowledge, and real life situations (and how I dealt with them). No big secrets or mentions of business entities, but an honest glimpse into Information Technology Operations Management from a very seasoned veteran.
If there’s one thing I have learned over the course of my career, it’s that Information Technology and it’s associated counterparts take a lifetime to learn and master. Sure, you become very proficient at numerous functions, and become a fountain of knowledge in the process, but the operational side of Information Technology is vast – a void that is almost like an open road with no ending. The point I want to make here is that if nobody is willing to give you the necessary training, focus, and encouragement you need to succeed in this field, the road ahead is inevitably filled with obstacles that are not easily to navigate or in most instances, avoid. In a similar fashion, a lack of exposure to technology or the associated issues you will face with new deployments and mature infrastructure alike can mean hours of tension, lack of sleep, and emotions running high.

When it comes to the people I’ve mentored over the years, one phrase always rings true:

Tell me and I forget, teach me and I may remember, involve me and I learn.Benjamin Franklin
That is the point of this site. Learn how IT Operations Management works, and at the same time, read some great articles. There’ll be humour, and hopefully you’ll want to ask questions, but you’ll walk away smiling having learned something new.
A much longer introduction can be found here for those interested
Who am I ?

Mark Cutting

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With more than 25 years service in the Information Technology Operations Management sector, Mark has a significant eye for detail, coupled with an extensive skill set. Having worked in numerous industries including trading, finance, hedge funds, marketing, manufacturing and distribution, he has been exposed to a wide variety of environments and technologies alike. Follow him on Twitter @phenomlab or LinkedIn https://uk.linkedin.com/in/phenomlab